Morse Business Finance Limited has a procedure in place for resolving disputes within set deadlines.
Step One – Contact Us
The best way to get in touch is to call us, email or write to us and we will make every effort to help you immediately. If for any reason we cannot, we’ll do our best to find a resolution for you within 3 working days of receipt of the complaint and we will send you written confirmation of this by email or post.
Our contact details
Andrew Morse, Director, Morse Business Finance Limited, Elm House, 2, Church Street, Hemswell, Gainsborough, Lincolnshire, DN21 5UN
Telephone number 01427 667495 / 07814 700435
Email address andrew@morsebusinessfinance.co.uk
Step Two – When You Will Hear From Us
If we are able to resolve your complaint within 3 working days we’ll write to you to let you know by email or post. However if we are unable to find a resolution within this timeframe we will send you written acknowledgment within 5 working days.
We will then carry out a full investigation to help us make an informed assessment of your complaint and keep you updated on progress. And if we need any more information from you we will be in touch
You will receive our final response within 8 weeks unless your complaint relates to a payment issue. In which case we will aim to resolve this complaint within 15 business days, and up to 35 business days in exceptional circumstances. Every effort will be made to resolve matters quicker than this.
We will then send a final response within 8 weeks which will let you know the outcome of the investigation, or if appropriate, advise you of what we intend to do to rectify the problem, or if we disagree with your complaint, clearly explain the reason/s why.
Throughout the 8 week investigation, or until we issue a final response, we will keep you informed of our progress. We may also contact you to ask you to provide further information about the issue/s you have raised.
We will consider a complaint closed when we have made our final response to you. This does not prevent you from exercising any rights you have to refer the matter to the Financial Ombudsman Service which provides a free, independent service to help resolve complaints. You must contact them within six months from the date of our final response letter.
Contact:
Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Tel 0800 023 4567
Email complaint.info@financial-ombudsman.org.uk
FOS website www.financial-ombudsman.org.uk
All complaints will be logged and disclosed to the Financial Conduct Authority who authorises and regulates Morse Business Finance Limited.